Terms and conditions

These terms apply to purchases on mekise.ge. By placing an order you confirm that you have read and agree to them.

1. The seller

ი/მ ზურაბ გოგია (Individual Entrepreneur Zurab Gogia), brand MEKISE.

• Email: info@mekise.ge
• Phone: +995 501 100 506
• Instagram / Facebook: @mekise.menscare

2. Prices

Prices are in Georgian lari (₾) and are final. The delivery cost is shown separately at checkout. We may change prices, but a change never applies to an order that is already confirmed.

3. Ordering and payment

Ways to pay:

• by card online, on the bank’s secure page;
• by bank transfer (JSC Bank of Georgia or JSC TBC Bank).

Cash on delivery is not available. An order counts as confirmed once the payment (transaction) is confirmed. There is no minimum order amount.

If a product turns out to be out of stock after you have paid, we will contact you and refund you in full.

4. Delivery

Tbilisi: we deliver to any address in the city by independent courier. Delivery costs 5 ₾. Your order arrives no later than the day after it is confirmed.

Regions: we ship with JSC Georgian Post. You collect the parcel at your post office. Delivery costs 10 ₾. The parcel reaches the post office within 2 working days of the order being confirmed.

During promotions delivery may be free. We will say so on the site.

If we cannot reach you: before delivery the courier or we will call the number you gave. If we cannot reach you within one working day, or you refuse the order, the order is cancelled and your payment is refunded.

5. Cancellation and returns

14 days to cancel. Under the Law of Georgia on the Protection of Consumer Rights, you can cancel your order without giving a reason within 14 calendar days of receiving the product. To do so, write to info@mekise.ge within that period and include your order number.

Conditions:

• the product must be unopened, with its seal intact and in its original packaging;
• the product must be sent back within 7 calendar days of telling us you are cancelling;
• the customer pays the cost of sending it back.

Exception: opened products. For reasons of hygiene and health protection, we cannot take back a product whose seal has been opened after delivery.

Damaged or wrong products. If a product arrives damaged or you were sent the wrong one, contact us, ideally on the day it arrives, and send us a photo. We will replace the product or refund you. In this case we cover all delivery costs.

Refunds. We refund using the same method you paid with:

• for a cancelled or undelivered order: as soon as it is cancelled;
• for a cancellation within 14 days: no later than 14 calendar days after we receive your notice. We may hold the refund until we receive the product or proof that it has been sent back.

Your bank may take a few working days to show the refund.

6. Using the products

Before use, read the ingredients and instructions on the packaging. If you are allergic to any ingredient, do not use the product. If irritation occurs, stop using it and see a doctor.

7. Personal data

How we process data is described in our privacy policy.

8. Contact and disputes

For any question, write to info@mekise.ge or call +995 501 100 506. We will try to settle everything by agreement. These terms are governed by the law of Georgia.

9. Changes

These terms may be updated. Your order is governed by the version in force when you placed it.